COVID-19 Frequently Asked Questions

Once you go to the website – it’s hard to miss the COVID-19 test Bulk Order for $125/each for a healthcare entity. Press the green button “Healthcare Entity”. It will direct you to a bulk order request form – where you are asked to fill out basic information like name, phone number, the email address, password, number of kits you would like to order, etc Once submitted, one of our team members will get in touch for confirmation and invoice. You will have 7 to 30 days time to pay your bills. Please remember that orders placed after 5 PM CDT will get mailed next working day.

We offer the confirmatory test with results within 48 hours after the sample has been received by one of our nearest partnered laboratories. The method for this COVID-19 test is based on a molecular assay targeting the presence of two specific genes within the severe acute respiratory syndrome-related coronavirus 2 ( SARS-CoV-2). Moreover, each test kit is easy to use and will contain a throat collection swap, easy to follow instructions about Nasopharyngeal (NP) specimen collection, and form to fill for entities. Once ordered, these test kits are delivered straight to your shipping address and when the test is completed, you are requested to send the test sample to our lab partner via a prepaid return shipping container 

After a completed test is received by one of our labs’ partners, within 24-48  you’ll get a notification to log in into the BitCare account to view or download the test results posted on our platform. Positive results will be communicated to all mandated federal and state reporting agencies as demanded by Federal and State law.

United States excluding NY. We don’t offer outside the US.

At this time, we are sorry to inform you that we are not accepting individual orders and online payment.

When the test is completed, you are requested to send the test sample to our lab via a prepaid return shipping container. Once we receive them, within 24-48 hrs results will be available to you on our platform.  Please remember that orders placed after 5 PM CDT will get mailed next working day.

Our tests are highly specific targeting two specific genes within severe acute respiratory syndrome-related coronavirus 2 ( SARS-CoV-2) with turnaround time 24-48 Hours.

There are many types of human coronaviruses including some that commonly cause mild upper-respiratory tract illnesses. The current pandemic caused by 2019 novel coronavirus is a new disease, caused by a novel (or new) coronavirus that has not previously been seen in humans. It was first identified in Wuhan, China. The name of this disease is coronavirus disease 2019, abbreviated as COVID-19 where ‘CO’ stands for ‘corona,’ ‘VI’ for ‘virus,’ and ‘D’ for disease 19

These symptoms may appear 2-14 days after exposure (based on the incubation period of MERS-CoV viruses). Fever, Cough, Shortness of breath.

When to seek medical attention: If you develop emergency warning signs for COVID-19 get medical attention immediately. Emergency warning signs include*:

  • Trouble breathing
  • Persistent pain or pressure in the chest
  • New confusion or inability to arouse
  • Bluish lips or face

In case of doubt or to seek appropriate medical care complete online CDC self-checker

  1. The best way to prevent illness is to avoid being exposed to this virus. 
  2. Clean your hands often with soap and water for at least 20 seconds or use a hand sanitizer that contains at least 60% alcohol after you have been in a public place, or after blowing your nose, coughing, or sneezing. ( Avoid touching eyes or face with unwashed hands)
  3. Avoid close contact and maintain at least 6 feet distance from others.
  4. Cover your mouth and nose with a cloth face cover when around others
  5. Clean and disinfect
  1. Minimize trip to the supermarket and eat healthily foods
  2. Stock up on nutrition-packed foods that will stay fresh for a week or longer.
  3. Go easy on the frozen dinners(most are high in sodium, fat, and calories).
  4. Limit purchases of tempting foods like chips, sodas, cookies, and ice cream. They are high in empty calories and run up your grocery bill.

CDC recommends that people wear a cloth face covering to cover their nose and mouth in the community setting. This is an additional public health measure people should take to reduce the spread of COVID-19 in addition to (not instead of) social distancing, frequent hand cleaning and other everyday preventive actions. A cloth face covering is not intended to protect the wearer, but may prevent the spread of the virus from the wearer to others. This would be especially important in the event that someone is infected but does not have symptoms. A cloth face covering should be worn whenever people must go into public settings (grocery stores, for example). Medical masks and N-95 respirators are reserved for healthcare workers and other first responders, as recommended by current CDC guidance.

Isolation separates sick people with a contagious disease from people who are not sick. 

In simple terms, do not leave your home if you have symptoms of coronavirus (COVID-19) or live with someone who does. This is called self-isolation.

If you are self-isolating, you must: not leave your home for any reason, other than to exercise once a day – but stay at least 2 meters (3 steps) away from other people

not go out to buy food or collect medicine – order them by phone or online, or ask someone else to drop them off at your home

not have visitors, such as friends and family, in your home

You can use your garden if you have one.

Talk to your healthcare provider: The decision to discontinue home isolation precautions should be made on a case-by-case basis, in consultation with healthcare providers and state and local health departments.

Quarantine separates and restricts the movement of people who were exposed to a contagious disease to see if they become sick. These people may have been exposed to a disease and do not know it, or they may have the disease but do not show symptoms.

There is no specific medicine to prevent or treat coronavirus disease (COVID-19) at this point in time. People may need supportive care to help them breathe.


If you have mild symptoms, stay at home until you’ve recovered. You can relieve your symptoms if you: 

  1. rest and sleep
  2. keep warm
  3. drink plenty of liquids
  4. use a room humidifier or take a hot shower to help ease a sore throat and cough

If your symptoms worsen or in case of doubt : 

  • Call 911
  1. Call Your Local ER first to inform them that you are coming
  2. Use online CDC chatbox